Last Updated: February 24, 2025
Welcome to the Mugwenu Doctors website (operated by AOL360Studios). By accessing and using our website, you agree to comply with and be bound by the following Terms and Conditions. Please review these terms carefully. If you do not agree with any part of these terms, you should not use our website.
1. Acceptance of Terms
By using this website and its services, you agree to these Terms and Conditions and any additional terms that may apply to specific sections of the site. Your continued use of the site constitutes your acceptance of any updates or modifications.
2. Description of Services
Mugwenu Doctors offers:
- Consultations and Spellcasting: Traditional healing services, spells, and spiritual healing practices provided by Dr. Mugwenu.
- Training Events: Live or physical classes on herbal clinics, spiritual spells, and related subjects.
- Products: A range of herbal and spell-related products available for purchase online.
- Blog and Content: Articles, case studies, testimonials, and other content for informational purposes.
- Online Interaction: Features such as online appointment scheduling and consultation sessions upon verified payment.
3. User Obligations
- Accurate Information: You agree to provide accurate, current, and complete information when interacting with our website or registering for services.
- Compliance: You agree to comply with all applicable laws and regulations when using our site.
- Account Security: If you create an account, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
- Prohibited Uses: You agree not to misuse our website, including but not limited to transmitting harmful content, engaging in fraudulent activities, or infringing on the intellectual property rights of others.
4. Payment and Refunds
- Payment Integration: Our website integrates secure payment methods (including MPESA and other online payment options) to process transactions for services and products.
- Fees and Charges: All fees for consultations, training events, spellcasting, and product purchases are clearly stated on the relevant pages. By making a payment, you acknowledge and agree to the stated fee.
- Refund Policy: Refunds may be available under certain circumstances. Any refund requests must be submitted in writing. Please contact us for further details.
5. Intellectual Property
- Ownership: All content, logos, images, text, graphics, and other materials on this website are the property of Mugwenu Doctors or its licensors and are protected by copyright, trademark, and other intellectual property laws.
- Limited License: You are granted a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.
- User-Generated Content: Any content you submit to our website (e.g., testimonials, reviews) becomes non-exclusive, royalty-free, and may be used by Mugwenu Doctors for promotional purposes.
6. Disclaimers
- No Medical Advice: The information and services provided on this website are for informational and entertainment purposes only. They are not intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified health provider with any questions you may have regarding a medical condition.
- Service Effectiveness: While we strive to deliver high-quality traditional healing and spellcasting services, individual results may vary. Mugwenu Doctors does not guarantee any specific outcome or success.
- “As Is” Basis: Our website and services are provided “as is” and without warranties of any kind, whether express or implied. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.
7. Limitation of Liability
In no event shall Mugwenu Doctors, AOL360Studios, or their affiliates be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the website or services, even if advised of the possibility of such damages. Your sole remedy is to discontinue use of our website and services.
8. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Mugwenu Doctors operates. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the appropriate courts.
9. Modifications to the Terms
Mugwenu Doctors reserves the right to modify or update these Terms and Conditions at any time without prior notice. The revised terms will be effective immediately upon posting on our website. Your continued use of the website after such modifications will constitute your acceptance of the updated terms.
10. Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by Mugwenu Doctors. We are not responsible for the content, privacy policies, or practices of any third parties. You access such links at your own risk.
11. Contact Information
If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us at:
Legal Email: legal@mugwenudoctors.com
By using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
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Return and Refund Policy
Last Updated: February 24, 2025
Thank you for choosing Mugwenu Doctors. We are committed to ensuring your satisfaction with our services and products. Please read our comprehensive Return and Refund Policy below, which outlines the conditions under which refunds and returns may be processed.
1. Eligibility for Refunds and Returns
- Products:
Our online store offers a range of herbal products and spell-related items. Returns and refunds are accepted for products that are in their original condition and packaging. If you receive a defective or damaged product, please contact us immediately. - Services:
Refunds for services—including consultations, training events, and spellcasting sessions—may be available under exceptional circumstances. Digital services or sessions that have already been accessed or completed are generally non-refundable.
2. How to Request a Refund or Return
- Step 1: Contact Us
To initiate a refund or return, please email our customer support team at legal@mugwenudoctors.com with your order or booking reference number and a detailed explanation of your request. - Step 2: Submission Timeline
Refund or return requests must be submitted within 14 days of purchase for products, or within 14 days after the scheduled service date for services, unless otherwise specified. - Step 3: Review Process
Once your request is received, we will review the details provided and determine eligibility. In cases involving service dissatisfaction, we may request additional information to better understand your concerns.
3. Processing Refunds and Returns
- Approval and Timing:
If your request is approved, we will process the refund using your original method of payment. Please allow 7-10 business days for the refund to be reflected on your account. - Return Shipping:
For product returns, you may be responsible for return shipping costs unless the return is due to a defect or error on our part. We will provide instructions on how to send your item back securely. - Non-Refundable Items:
The following are non-refundable:- Customized or personalized products
- Digital services or content that have been accessed or consumed
- Services rendered or consultations that have been completed
- Items that have been used, damaged, or altered after delivery
4. Cancellations
- Service Cancellations:
For training events and consultation bookings, cancellations made more than 48 hours before the scheduled time may qualify for a refund. Cancellations made within 48 hours of the scheduled event or session may incur a cancellation fee or be ineligible for a refund.
5. Exchanges
- If you would like to exchange a product for a different size, color, or variant, please contact us at legal@mugwenudoctors.com to discuss available options. Exchanges are subject to availability and may require a separate refund process.
6. Policy Modifications
Mugwenu Doctors reserves the right to modify or update this Return and Refund Policy at any time. Any changes will be posted on our website immediately. We encourage you to review this policy periodically to stay informed about our current practices.
7. Contact Us
If you have any questions, concerns, or need further assistance regarding our Return and Refund Policy, please contact us at:
Email: legal@mugwenudoctors.com