Last Updated: February 24, 2025

Thank you for choosing Mugwenu Doctors. We are committed to ensuring your satisfaction with our services and products. Please read our comprehensive Return and Refund Policy below, which outlines the conditions under which refunds and returns may be processed.

1. Eligibility for Refunds and Returns

• Products:
  Our online store offers a range of herbal products and spell-related items. Returns and refunds are accepted for products that are in their original condition and packaging. If you receive a defective or damaged product, please contact us immediately.
• Services:
  Refunds for services—including consultations, training events, and spellcasting sessions—may be available under exceptional circumstances. Digital services or sessions that have already been accessed or completed are generally non-refundable.

2. How to Request a Refund or Return

• Step 1: Contact Us
  To initiate a refund or return, please email our customer support team at [email protected] with your order or booking reference number and a detailed explanation of your request.
• Step 2: Submission Timeline
  Refund or return requests must be submitted within 14 days of purchase for products, or within 14 days after the scheduled service date for services, unless otherwise specified.
• Step 3: Review Process
  Once your request is received, we will review the details provided and determine eligibility. In cases involving service dissatisfaction, we may request additional information to better understand your concerns.

3. Processing Refunds and Returns

• Approval and Timing:
  If your request is approved, we will process the refund using your original method of payment. Please allow 7-10 business days for the refund to be reflected on your account.
• Return Shipping:
  For product returns, you may be responsible for return shipping costs unless the return is due to a defect or error on our part. We will provide instructions on how to send your item back securely.
• Non-Refundable Items:
  The following are non-refundable:
  • Customized or personalized products
  • Digital services or content that have been accessed or consumed
  • Services rendered or consultations that have been completed
  • Items that have been used, damaged, or altered after delivery

4. Cancellations

• Service Cancellations:
  For training events and consultation bookings, cancellations made more than 48 hours before the scheduled time may qualify for a refund. Cancellations made within 48 hours of the scheduled event or session may incur a cancellation fee or be ineligible for a refund.

5. Exchanges

• If you would like to exchange a product for a different size, color, or variant, please contact us at [email protected] to discuss available options. Exchanges are subject to availability and may require a separate refund process.

6. Policy Modifications

Mugwenu Doctors reserves the right to modify or update this Return and Refund Policy at any time. Any changes will be posted on our website immediately. We encourage you to review this policy periodically to stay informed about our current practices.

7. Contact Us

If you have any questions, concerns, or need further assistance regarding our Return and Refund Policy, please contact us at:

Email: [email protected]